The Orders CSV is a valuable tool that helps vendors keep track of sales, verify payments, and reconcile accounts.
How to Download Your Orders CSV
- Log in to your vendor portal.
- Navigate to the Orders tab.
- In the top right corner, click the "Download Orders CSV" button.
Ways You Can Use the CSV
Tracking Payout Dates
The "Fulfilled At" column shows the date you marked each order as complete. This date is important because it initiates your Net 30 payment timeline. You can use this column to track when payments should be expected.
Matching Payments to Orders
You can match your customer orders to specific payments by using the Transaction ID column alongside the Order ID. This allows you to identify which payments correspond to which orders in your Stripe account.
Confirming Payment Status
Once Odyssey processes a payment, the following fields in your CSV will populate:
- Stripe ID
- Stripe Payment ID
- Stripe Transaction ID
If these columns are filled in, it means Odyssey has successfully processed the payment to your Stripe account.
If these columns are blank, payment has not yet been processed.
If the Fulfilled At column shows ### instead of information, expand the column to reveal the dates.
If You’re Not Seeing Payments in Stripe
If the above columns are filled out in your CSV but you don’t see the funds in your bank account, which indicates that Odyssey has processed the payment, we recommend the following steps:
- Logging in to your Stripe dashboard
- Verifying that everything is connected properly for transfers to your bank
- Checking if any additional information is required to complete the payout process
Keep Your CSV Up to Date
The Orders CSV does not update in real time. To see the most recent data, you’ll need to download a fresh copy each time.