This article is intended for any parents looking to make a return through one of Odyssey’s state-specific Marketplaces.
CANCELLATION POLICY
Due to the nature of the programs we operate and in adherence with state law, we maintain a “No Cancelation Policy,” covering both products and services. Please carefully review your purchases in advance, as we cannot cancel them once they have been made.
RETURN POLICY
We maintain a limited return policy for items that are damaged or orders that are not fulfilled properly. Damaged and incorrect items must be reported with images of the item and packaging within 5 business days of receipt. Partial refunds are not supported.
After a return is approved, items must be returned within 30 days for the request to be honored. Please know that the time period begins the day you receive your product. Service orders will only be cancelled if authorized by the vendor.
You must receive an Odyssey return authorization before sending your product back. Request authorization by emailing returns@withodyssey.com using the email associated with your account.
In the case of an “Incorrect Item” received:
In the event of an incorrect item, the incorrect product in question will need to be reported with photos of the item and packaging within 5 business days of receipt. The product in question must be returned unopened before replacement can be sent. Items will need to be returned unopened within 30 days and approved by the vendor to receive the refund in the event the item is no longer available for replacement.
In the case of a “Damaged Item” received:
In the event of a damaged item, the damaged product in question will need to be reported with photos of the item and packaging within 5 business days of receipt. The product in question must be returned in the original packaging before replacement can be sent. Items will need to be returned within 30 days and approved by the vendor to receive the refund in the event the item is no longer available for replacement.
REFUND TIMING
After your damaged or incorrect item is returned, it will undergo an inspection process by the vendor. Once approved, the refund process will begin and can take up to 6 weeks for funds to return to your digital wallet.
RETURN LABEL INFORMATION AND GUIDELINES
After your return is authorized, a return shipping label will be provided to you. Expect to receive your return label in the email address you provided within 5 business days. Return labels expire 2 weeks after the Issue date. Should you contact Odyssey after the return label expiration date, we will not be able to re-send the return labels. Request a return label by emailing return@withodyssey.com.
Manufacturers Warranty
If your product is determined to be defective after the return window is closed, please observe the manufacturer's warranty. Information could be found in the packaging or in the manufacturer's website.