This article is intended for vendors participating in the Odyssey Marketplace.
Shipping Turnaround Time
- Product orders:
- Must be shipped within 48 business hours of the order date.
- Tracking information must be uploaded to the system within 72 hours of the order being placed.
- Service orders:
- Vendors must contact the customer to schedule the service within 48 business hours.
- Service orders should only be marked as fulfilled once the service has been completed.
Shipping Costs
- All shipping costs must be included in the listed price of the product or service.
- Vendors may not charge additional shipping fees after the order is placed.
- Ensure your pricing accounts for any shipping or handling expenses upfront.
Sales Tax
This applies to all marketplaces that are not exempt from sales tax.
- Sales tax is automatically calculated at checkout based on product or service type and local tax regulations.
- Vendors should not include sales tax in listed prices and must not charge it separately.
- Odyssey is acting as a marketplace facilitator and handling the collection and remittance of sales tax.